Appauling customer service

I have booked in my car for a manufacturers warranty claim with Renault on the 6th of November 2017. I received feedback on the 10nth of November 2017 that my car warranty claim is not yet processed due to Liquid Capital not having loaded the car part on their systems. I then took the liberty of contacting liquid capital following up as to when they will load the car part on their system and I was told that the person dealing with my claim is not able to speak to the customer directly. I then made a conference call with the dealership (Renault) and Liquid Capital in order for resolve the issue and have was left holding the line for over 30 minutes without being transferred to the relevant person. The person who is meant to resolve my claim from Liquid Capital is Micheal Douglas with whom I have been told that I cannot speak directly.

The dealership Renault warranty administrator (Marguerite ) in Paardeneiland has not received any feedback from Liquid Capital regarding the loading of the car part on their systems in order for her to process my claim. Kindly assist with the matter.