Although the last consultant (and I spoke to many) was the most helpful and called me back and managed to kindly sort out my problem - it took from 850am to 1645pm, 10 phone calls, 3 of which I got cut off after holding for 10 minutes

Although the last consultant (and I spoke to many) was the most helpful and called me back and managed to kindly sort out my problem - it took from 850am to 1645pm, 10 phone calls, 3 of which I got cut off after holding for 10 minutes. It ended well, but it was a task to reach them.