LH
Lana H
1 reviews | Active since Jun 2019
16 Sept 2021, 15:47
ALAS - nothing
Complained on this platform. Received the usual “apologetic” phone calls. Resubmitted my query via email AGAIN. No response AGAIN. Sent my formal notice of cancellation. Still no response. Can I please have written confirmation that my cancellation notice has at least been received?
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
16 Sept 2021, 15:53Hello Lana
We are sorry that you have still not been assisted.
We have advised our team to urgently investigate and we will be contact with you as soon as possible.
Thank you
LiquidCapital Team
We are sorry that you have still not been assisted.
We have advised our team to urgently investigate and we will be contact with you as soon as possible.
Thank you
LiquidCapital Team
Best regards,
LiquidCapital's reply16 Sept 2021, 15:53
Official
Hello Lana
We are sorry that you have still not been assisted.
We have advised our team to urgently investigate and we will be contact with you as soon as possible.
Thank you
LiquidCapital Team
We are sorry that you have still not been assisted.
We have advised our team to urgently investigate and we will be contact with you as soon as possible.
Thank you
LiquidCapital Team
Best regards,
LH
Lana H's updateReviewer Update
16 Sept 2021, 15:57Oh my goodness. PLEASE DO NOT spam me again with these “empty” calls. Just have someone confirm that my request to cancel my policy has been received and advise when the last debit order will go off in order for me to ensure that the policy has been cancelled and debit orders stopped when possible.
LH
Lana H's update16 Sept 2021, 15:57
Reviewer Update
Oh my goodness. PLEASE DO NOT spam me again with these “empty” calls. Just have someone confirm that my request to cancel my policy has been received and advise when the last debit order will go off in order for me to ensure that the policy has been cancelled and debit orders stopped when possible.
LiquidCapital's replyOfficial
16 Sept 2021, 15:59Hello Lana
We have escalated your complaint to M-Sure to urgently assist.
Unfortunately we are not able to help as the policy is with M-Sure.
Thank you
LiquidCapital Team
We have escalated your complaint to M-Sure to urgently assist.
Unfortunately we are not able to help as the policy is with M-Sure.
Thank you
LiquidCapital Team
Best regards,
LiquidCapital's reply16 Sept 2021, 15:59
Official
Hello Lana
We have escalated your complaint to M-Sure to urgently assist.
Unfortunately we are not able to help as the policy is with M-Sure.
Thank you
LiquidCapital Team
We have escalated your complaint to M-Sure to urgently assist.
Unfortunately we are not able to help as the policy is with M-Sure.
Thank you
LiquidCapital Team
Best regards,