PP
Palesa P

1 reviews | Active since Jul 2024

26 Jul 2024, 12:58

After being informed by Hyundai Sandton that Liquid Capital had declined my service costs, I was required to pay out of pocket due to an unknown requirement to bring my car in at 27,000 km

After being informed by Hyundai Sandton that Liquid Capital had declined my service costs, I was required to pay out of pocket due to an unknown requirement to bring my car in at 27,000 km. When I reached out to the call center, I was fortunate to be assisted by a lovely lady called Thato Her empathy and dedication in resolving my issue was truly commendable. She not only escalated my matter promptly but also took the time to explain the terms of my service and informed me when my next service is due. Her kindness and professionalism made a significant difference in my experience, and I am genuinely thankful that she assisted me

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Replies (1)
LiquidCapital
LiquidCapital's reply26 Jul 2024, 12:59
Official
Hello Palesa,

 We want to take a moment to express our heartfelt thanks for your compliment about our service. 

Knowing that you had a fantastic experience truly warms our hearts!

 Your compliment will be celebrated and shared with our entire team, reminding us of all the great work we're doing. 

If there's ever anything else you need or if you'd like to share more feedback in the future, please know that we're here and eager to assist.

 Wishing you a wonderful day ahead! 

Warm regards,

 The Liquid Capital Team