Administration nightmare and worst service

I was called yesterday to upgrade my Kia Warranty plan. I was advised that I would receive my policy documents. Today I called to follow up as I never got my documents. They told me the call must get validated and then they will send it in 30 days. I spoke to this lady Kaywin Ensley who has the biggest attitude problem know to any client, and she claimed that she is part of management? How do you have attetude with a client and in management? Saying that I can't tell her what she can do she will do what she wants? No thank you please don't do business with me again, your service is so bad. The CEO and board of directors have big problems. This product is available in other places. Service is the only thing you can retain client on but obviously, that is not important because you put people like Kaywin in a management role who should really get some training. Now no one can even find the policy that I took out yesterday so I can cancel it? I wonder how that would go down at the FSCA because as a consumer I have the right to cancel it at any time, Your staff is telling me I can only do that in 1 weeks time?