DL
Didi L

1 reviews | Active since Sept 2019

26 Jun 2023, 10:24

A ******* and misleading information

I took a service plan with Liquid Capital in 2022 and i received 2 documents, one tittled welcome letter and the other "service plan" booklet. I went through both of them thoroughly and i was happy with everything. Page 20 of this "service plan" booklet says i am eligible to change my rear brakes after 45000 km from the plan start date and this was one of the main things to me. Now when time comes for service i am told that rear brakes aren't covered and the booklet that i received is just a generic document. Why name it a "service plan" booklet then? You are deliberately misleading people.. And i have all the three invoices from the past three services i did at hyundai and the total sum is less than 6k yet i am going to pay close to 12k in total for this plan

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Replies (1)
LiquidCapital
LiquidCapital's reply26 Jun 2023, 10:31
Official
Hello Didi 

We are sorry to hear that you have not had a great experience with us. 

We have escalated your concerns to the relevant department to investigate.

We will be in contact with you.

Regards

LiquidCapital Team