5months claim process and counting.

I have been with liquid capital for years using they great service to sort out all my car services and warranty claims for about 3 of my cars over 7 years plus. Until I claimed for them to refund me for couple of services I paid cash it's been 5 months and counting for them to process my claim. This all I have been getting as feed back. "Dear Customer, Your Customer Query CAS-***-T7J2P5 is currently in review. We will be in contact shortly. Thank you LiquidCapital Customer Service Team

They took 3 months to call me from the time I paid an additional amount for them to correct the policy which they did the error on their side. I sent them email which have ignored by a customer care agent Tiisetso. I canceled my policy with tgem during this time as I have been ignored and now they say they cnt refund me as the claim is older than 6 months. They delayed it and I am so upset I am planning to go to the office to get my refund.