1 reviews | Active since Nov 2016

18 Dec 2024, 19:30

**********

I was at renault in November for a service on my vehicle and was bneing told that I have to come back in December as my service is only due in December (as per the service advisor and liquid capital. I got there this morning and the person that told me this has resigned. I booked the car in and left the dealership only to be called couple hours later to be told that I have to come back in october. I go back to the dealership and asked whats happening and why they not servicing the vehicle?. The service advisor said I missed a service in April anmd therefore it cannot be serviced. My service light only indicated that I needed a service two months ago. Ive had the car for a year in november month. I am now sitting with a vehicle that needs a major service and I am too afraid to drive it. I have been on the phone with 2 agents one promised to call me back, but nothing. on my plan says 120kms or annually. my car is currently sitting at 107kms and I have not serviced my car since I had it. I was recomended to Liquid Capital by a friend and that friend said that the service is **********, well they werent wrong.

0
Replies (1)
LiquidCapital
LiquidCapital's reply19 Dec 2024, 08:06
Official
Hello Lance ,

We value your feedback and apologise for the issues you faced. Your input is crucial for improvement. 
 
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. 
 
Expect a call from us shortly to assist you further.

Warm regards, 
The LiquidCapital Team