Worst service ever FROM ARROGANT STANLEY

I have been experiencing blackouts with my fibre almost for a week from around 20h00 to 10am in the morning. I called today the 27 June 2022 and spoke to the arrogant gentleman called Stanley. He couldn't not even listen to my frustration instead he told me that it's not their problem in fact he will drop the call since he's experiencing a high call volume. All I wanted to know is how long will this blackouts take, so I can be able to get an alternative. He just hang the phone and said he has a high call volume. Bang Stanley the Boss