TL
Thandolwethu L
1 reviews | Active since May 2022
17 Jan 2023, 22:30
Worst service ever!
My internet connection has been down since 06 January 2023. I have called numerous times and each time I have been promised call backs that never came. I have had to log 3tickets for the same issue and two of them have been closed without anyone even coming to see what the problem is. Worst service ever!
Helpful (0)
Replies (4)0
Replies (4)
Linteg Fibre (Pty) Ltd's replyOfficial
18 Jan 2023, 10:46Good day Thandolwethu
All your tickets were attended to. Technicians have sent through their pictures to the maintenance manager with date stamps. A technician was at your residence on Saturday and again today. Please provide an email address to send through these pictures and please also advice a suitable time to call you.
All your tickets were attended to. Technicians have sent through their pictures to the maintenance manager with date stamps. A technician was at your residence on Saturday and again today. Please provide an email address to send through these pictures and please also advice a suitable time to call you.
Linteg Fibre (Pty) Ltd's reply18 Jan 2023, 10:46
Official
Good day Thandolwethu
All your tickets were attended to. Technicians have sent through their pictures to the maintenance manager with date stamps. A technician was at your residence on Saturday and again today. Please provide an email address to send through these pictures and please also advice a suitable time to call you.
All your tickets were attended to. Technicians have sent through their pictures to the maintenance manager with date stamps. A technician was at your residence on Saturday and again today. Please provide an email address to send through these pictures and please also advice a suitable time to call you.
TL
Thandolwethu L's updateReviewer Update
18 Jan 2023, 10:57The technician that came on Saturday did not even come into the house to test whether the internet was working or not and I was still without internet. I phoned him on Monday and Tuesday and still no one came. He came this morning and only then did he come into the house. When I left the house I still had no internet.
The pictures you are speaking of will not do anything to help me as my internet was not fixed and no one even communicated what was going on. You may call me anytime during office hours.
The pictures you are speaking of will not do anything to help me as my internet was not fixed and no one even communicated what was going on. You may call me anytime during office hours.
TL
Thandolwethu L's update18 Jan 2023, 10:57
Reviewer Update
The technician that came on Saturday did not even come into the house to test whether the internet was working or not and I was still without internet. I phoned him on Monday and Tuesday and still no one came. He came this morning and only then did he come into the house. When I left the house I still had no internet.
The pictures you are speaking of will not do anything to help me as my internet was not fixed and no one even communicated what was going on. You may call me anytime during office hours.
The pictures you are speaking of will not do anything to help me as my internet was not fixed and no one even communicated what was going on. You may call me anytime during office hours.
Linteg Fibre (Pty) Ltd's replyOfficial
18 Jan 2023, 14:41All techs are required to take pictures of your routers MAC address which is in the house and do certain tests in your home.
These were done at 09:56am on Saturday the 14th of January 2023. Your services were eventually restored today
Please note that only Linteg can rebook a technician as technicians are given a schedule and calendar.
We sincerely apologise for the inconvenience caused.
These were done at 09:56am on Saturday the 14th of January 2023. Your services were eventually restored today
Please note that only Linteg can rebook a technician as technicians are given a schedule and calendar.
We sincerely apologise for the inconvenience caused.
Linteg Fibre (Pty) Ltd's reply18 Jan 2023, 14:41
Official
All techs are required to take pictures of your routers MAC address which is in the house and do certain tests in your home.
These were done at 09:56am on Saturday the 14th of January 2023. Your services were eventually restored today
Please note that only Linteg can rebook a technician as technicians are given a schedule and calendar.
We sincerely apologise for the inconvenience caused.
These were done at 09:56am on Saturday the 14th of January 2023. Your services were eventually restored today
Please note that only Linteg can rebook a technician as technicians are given a schedule and calendar.
We sincerely apologise for the inconvenience caused.
TL
Thandolwethu L's updateReviewer Update
18 Jan 2023, 15:13The technician did not come into the house on Saturday! So whatever photo was taken was not done in my house.
Internet has been restored after a full 11 days of no internet.
Internet has been restored after a full 11 days of no internet.
TL
Thandolwethu L's update18 Jan 2023, 15:13
Reviewer Update
The technician did not come into the house on Saturday! So whatever photo was taken was not done in my house.
Internet has been restored after a full 11 days of no internet.
Internet has been restored after a full 11 days of no internet.