Worst Fibre service provider ever

The estate I stay in uses Linteg as a service provider. Our fibre has not been working for 5 days straight. I logged a call on Friday and was told the technician can only come out on Monday as they don’t work on Weekends and we are fully booked for today. Monday a technician comes and does the inspection and says my router is fine but there is a fault outside that is affecting a number of houses. A call will be logged to replace a faulty part.

I follow up in the evening and one of the helpdesk personnel told me its not their responsibility to ensure I have connection as they outsource maintanance to a third party so the third party will fix the part when they have time.

I made further calls today and each time I call its like I am logging a new call. No one seems to care and the buck is being passed left and right. 5 full days later and there is no hope for a solution.

If you are looking for a service provider that will take you seriously this might not be them.