Worst customer service & experience - not even activated yet

Good day ,

I have been in contact since 04/11/2024 enquiring regarding the Fibre to be installed. Very delayed process and bad service experience. Up to this day I haven’t received any proper assistance to get this done. Been emailed that a booking will be made - yet to no action put in place.

Is this the service I will receive when having this installed? It’s disappointing & I’d rather want another provider to assist and will also mention this to the Estate Management team as one can’t be waiting this long. It made my stay uncomfortable & I can’t utilise any devices around my apartment.

Can I kindly ask that this gets done with urgency as I’ve been waiting for nothing.