Wifi connection

LINTEG Fibre and their counter parts Newco Fibre terrible service Our internet has been disconnected for about 4 days now, the technician came the next day to assess and established that the fault was not on our side but from them, it was a rainy day and no repairs were done, we've been having some rainy days since but not lasting the entire day, no effort has been made to follow with us, I have made follow ups and was told that the maintenence team will be in contact but nothing to this day, these 2 companies are not client service orientated, even their call centre agents are so care free, you pay for an incomplete service and yet debited in full with no fail, on top of that use your airtime and data to follow up. They have no care in the world on what you using the internet for but care of your money. There is no escalation protocol provided, it is so sad.