Very bad iam a customer not an employee

Bad service my Fibre was disconnected on the 20the March 10h00 when I phoned everyone keep on dropping the phone in my ear by 12h00 finally got someone and I ask for the manager they said my account was suspended due to a payment of end of August 2023 that wasn't received I was so frustrated and I needed to work course iam working from home about about 14h24 I made payment my email was Queued and tried to phone again so my services can get unsuspended phoned got dropped twice in my ear at 15h00 I got fired from my boss due to urgent work that needed to be done at 15h06 I got a rep**** of the email I sent of proof of payment saying I must pay reconnecting fee of R100 which the manager did say I don't need to pay it course I was fighting with them why must I pay if they made a **** up iam the customer in this situation not there employee still no respond phoned again there account department did knock off nobody can help someone must be hold accountable I won't be leaving this just here why after 8 months they suspend my account and not even letting me know a day before or let me know at all I have to phone to find out it's suspended and still at 17h30 no wifi payment was made at 14h27 already before any of them knocked off now iam sitting without a job and wifi I will be changing the provider this month and they will be hearing from my lawyer course I have proof of all payments and people I've been talking to at the same company very very disappointed