1 reviews | Active since Jul 2023
Utter Bad ISP
Dear Linteg,
I am writing to express my profound disappointment and frustration with the Linteg Fibre services provided in our residential area of Delmore Gardens, Boksburg. As a concerned member of this community, I represent the sentiments of the majority who share my grievances.
For the past six months, we have been enduring an unbearable experience with Linteg Fibre. Despite being promised a reliable and efficient internet service, we have been burdened with a product that is unreliable and frequently unavailable. The situation has only worsened due to the lack of any satisfactory resolution from your company.
To make matters worse, Llewellyn Julias, one of the contractors for Linteg, has been dishonest with the community. We were misled into purchasing a service that simply does not deliver on its promises. When we approach Linteg with our concerns regarding the constant downtime of the fibre lines, we are met with nothing but a plethora of excuses, leaving us without any viable solutions.
Recently, our internet connection has been down for almost two weeks, depriving us of essential online services and communication. It is unreasonable to expect customers to pay the full installment for a service they cannot use. Yet, we are left in the dark with no alternative options, which is utterly unacceptable.
We find it utterly baffling why we, as a residential community, are forced to be bound to such an inadequate and subpar Internet Service Provider like Linteg. There are plenty of better, more affordable, and reliable ISPs available, and we demand the right to choose a provider that can actually meet our needs.
We, the residents of Delmore Gardens, demand immediate action from your company. We demand either a permanent resolution to the ongoing issues with Linteg Fibre or the option to terminate our agreement and seek services from other ISPs in the area. Continuing to force us to endure such a substandard service is not only unfair but also in violation of our rights as consumers.
We earnestly hope that you take our grievances seriously and act promptly to address this matter. The future of Linteg Fibre in our community hangs in the balance, and it is entirely up to you to decide how it unfolds.
Looking forward to a timely and satisfactory response.
Sincerely, Dissatisfied Customer
Thank you for your review, due to the fact that we were in the process of moving the POP from Reiger Park to Delmore Gardens , it is unfortunate that the service has been down for so long. and I do apologize for this. However, moving the POP is a lengthy process. We have taken the decision to move the POP in order that we can serve your community better.
If you are still experiencing network issues, please log a ticket with our call centre by sending an email to *** .
Please note that Linteg Fibre is not an ISP, We are the Network Providers and manage the day to day running of the network. Your ISP is with whom you have signed up with and your contract binds you as a customer, to pay the subscription each month. Linteg Fibre is a Best Effort service, we do not promise that the service will be up 24/7 as inevitably due to unforeseen circumstances not orchestrated by Linteg Fibre , where the service may go down for reasons beyond our control. We do however endeavor to restore services as quickly as we can.
Sometimes the restoration can take long based on the damage which had occured. Most of the time the downtime is caused by the municipality digging up the fibre or the constant vandalism by your community in the area. Previous issues you experienced was also due to Vandalism/Theft/Power issues in Reiger Park, this is why the decision was made to move the POP to Demore.
The restoration is a very high cost to Linteg Fibre which we do not carry over to our customers to keep costs down for you and your community. Linteg has carried the cost of installing Inverter Batteries and Solar solutions in Reiger Park to keep your services up for longer, at a very high cost I might add.
We will always have your best interest at heart and will never purposefully cut the services to inconvenience you the customer. It is our objective to keep the service up at all times but there are times where we have no control over who damages our infrastructure in your area.
I hope that the above clears up some of the misconceptions about the reasons for the downtime.
Regards
Support
Best regards,
Thank you for your review, due to the fact that we were in the process of moving the POP from Reiger Park to Delmore Gardens , it is unfortunate that the service has been down for so long. and I do apologize for this. However, moving the POP is a lengthy process. We have taken the decision to move the POP in order that we can serve your community better.
If you are still experiencing network issues, please log a ticket with our call centre by sending an email to *** .
Please note that Linteg Fibre is not an ISP, We are the Network Providers and manage the day to day running of the network. Your ISP is with whom you have signed up with and your contract binds you as a customer, to pay the subscription each month. Linteg Fibre is a Best Effort service, we do not promise that the service will be up 24/7 as inevitably due to unforeseen circumstances not orchestrated by Linteg Fibre , where the service may go down for reasons beyond our control. We do however endeavor to restore services as quickly as we can.
Sometimes the restoration can take long based on the damage which had occured. Most of the time the downtime is caused by the municipality digging up the fibre or the constant vandalism by your community in the area. Previous issues you experienced was also due to Vandalism/Theft/Power issues in Reiger Park, this is why the decision was made to move the POP to Demore.
The restoration is a very high cost to Linteg Fibre which we do not carry over to our customers to keep costs down for you and your community. Linteg has carried the cost of installing Inverter Batteries and Solar solutions in Reiger Park to keep your services up for longer, at a very high cost I might add.
We will always have your best interest at heart and will never purposefully cut the services to inconvenience you the customer. It is our objective to keep the service up at all times but there are times where we have no control over who damages our infrastructure in your area.
I hope that the above clears up some of the misconceptions about the reasons for the downtime.
Regards
Support
Best regards,