UNEXPLAINED OUTAGES WITH NO RESOLUTION

We're always experiencing unexplained outages in Eden Park. I am not able to work either , which is taking a toll on my ability to perform my job. You make sure to debit your monthly fees on time but cannot resolve our issues or refund us for MOST of the month when the network is down for absolutely no reason. We only get to use the Fibre for 2-3 hours a day before there's another unexplained outage which lasts half of the day. When I call in to speak to your team leader , he's never at his desk , also doesn't get back to me. This is honestly the worst kind of investment to make , TOTALLY not worth it.