Unacceptable Customer Service and Incompetence

I wish I could give them a negative rating. The sheer lack of professionalism and nonchalance displayed by their customer service team, including the sales representative, Adam, is appalling. After calling to inquire about the installation of my new order, Adam chose to cancel it simply because I suggested LTE might be a better option.

I deliberately placed my order before the year-end, fully aware of how slow their installation process typically is, but I never anticipated this level of incompetence. It has been nearly two weeks of futile attempts to follow up, with no clear answers or updates. One agent claims government regulations prevent installations in December, while another insists the company is closed for the holidays.

Good luck resolving any connection issues during this time, as it’s evident they have no one available to provide support. This experience has been nothing short of infuriating, and I would strongly advise against relying on their services.