EM
Ernest M
1 reviews | Active since Jun 2013
09 Mar 2023, 13:17
The Worst service from Linteg
The worst service to ever encounter and after my call with one of the Management they basically told me that I should resolve my own problems, I am told that there is an issue with the power in the Area that is causing my fibre to keep dropping every 10 2 15 minutes.
I checked with my neighbours and their connection is working fine with no issues and only my house is affected.
The router installed is also not provide good Wifi signal in the house and I am told that I have to Pay for a new one. (This is a new install and bringing faulty device and ask me to pay for a new one).
Marinda showed no interest in helping with the issue and all he can think of is how she can make me pay. very disappointed.
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Replies (3)
Linteg Fibre (Pty) Ltd's replyOfficial
10 Mar 2023, 10:32Good day Ernest.
We apologise for the experience you encountered. Who was the manager you were speaking to?
We apologise for the experience you encountered. Who was the manager you were speaking to?
Linteg Fibre (Pty) Ltd's reply10 Mar 2023, 10:32
Official
Good day Ernest.
We apologise for the experience you encountered. Who was the manager you were speaking to?
We apologise for the experience you encountered. Who was the manager you were speaking to?
EM
Ernest M's updateReviewer Update
10 Mar 2023, 11:13Hi
I spoke to Llewellyn who was helping me but in his absence I got Merinda who showed no care in helping to resolve the issue and making excuses about the issue being in the Area, I also advised her the there is an issue with the router they sent which only provide low Wifi signal and she said I must buy a new router while this is a new install they sent a faulty router and she wants me to pay for a new one.
I have been inContact with my neighbours checking on how their fibre is working and they are working fine and I am being told that the issue with my fibre dropping has to do with the Area and yet I am the only one affected.
I have requested on a number of times and advised that the install is not done correctly and needs to be fixed, but every time they send someone they redo the same ting that is not working and expect that the issue would be resolved.
Dealing with Llewellyn is better cause he is Technical and understands the problem, Merinda only wants me to pay for a new router on a service that is not working and I have to also pay for the router to be configured and call out fees.
This is the Ticket number with all the communication Ticket #70858
I spoke to Llewellyn who was helping me but in his absence I got Merinda who showed no care in helping to resolve the issue and making excuses about the issue being in the Area, I also advised her the there is an issue with the router they sent which only provide low Wifi signal and she said I must buy a new router while this is a new install they sent a faulty router and she wants me to pay for a new one.
I have been inContact with my neighbours checking on how their fibre is working and they are working fine and I am being told that the issue with my fibre dropping has to do with the Area and yet I am the only one affected.
I have requested on a number of times and advised that the install is not done correctly and needs to be fixed, but every time they send someone they redo the same ting that is not working and expect that the issue would be resolved.
Dealing with Llewellyn is better cause he is Technical and understands the problem, Merinda only wants me to pay for a new router on a service that is not working and I have to also pay for the router to be configured and call out fees.
This is the Ticket number with all the communication Ticket #70858
EM
Ernest M's update10 Mar 2023, 11:13
Reviewer Update
Hi
I spoke to Llewellyn who was helping me but in his absence I got Merinda who showed no care in helping to resolve the issue and making excuses about the issue being in the Area, I also advised her the there is an issue with the router they sent which only provide low Wifi signal and she said I must buy a new router while this is a new install they sent a faulty router and she wants me to pay for a new one.
I have been inContact with my neighbours checking on how their fibre is working and they are working fine and I am being told that the issue with my fibre dropping has to do with the Area and yet I am the only one affected.
I have requested on a number of times and advised that the install is not done correctly and needs to be fixed, but every time they send someone they redo the same ting that is not working and expect that the issue would be resolved.
Dealing with Llewellyn is better cause he is Technical and understands the problem, Merinda only wants me to pay for a new router on a service that is not working and I have to also pay for the router to be configured and call out fees.
This is the Ticket number with all the communication Ticket #70858
I spoke to Llewellyn who was helping me but in his absence I got Merinda who showed no care in helping to resolve the issue and making excuses about the issue being in the Area, I also advised her the there is an issue with the router they sent which only provide low Wifi signal and she said I must buy a new router while this is a new install they sent a faulty router and she wants me to pay for a new one.
I have been inContact with my neighbours checking on how their fibre is working and they are working fine and I am being told that the issue with my fibre dropping has to do with the Area and yet I am the only one affected.
I have requested on a number of times and advised that the install is not done correctly and needs to be fixed, but every time they send someone they redo the same ting that is not working and expect that the issue would be resolved.
Dealing with Llewellyn is better cause he is Technical and understands the problem, Merinda only wants me to pay for a new router on a service that is not working and I have to also pay for the router to be configured and call out fees.
This is the Ticket number with all the communication Ticket #70858
Linteg Fibre (Pty) Ltd's replyOfficial
22 Mar 2023, 12:18Good day Ernest, as per our telephonic conversation another ticket has been opened for you.
Ticket #75326
We apologise for the inconvenience caused.
Ticket #75326
We apologise for the inconvenience caused.
Linteg Fibre (Pty) Ltd's reply22 Mar 2023, 12:18
Official
Good day Ernest, as per our telephonic conversation another ticket has been opened for you.
Ticket #75326
We apologise for the inconvenience caused.
Ticket #75326
We apologise for the inconvenience caused.