BV
Beulah V
1 reviews | Active since Dec 2016
05 Mar 2022, 18:18
Shocking service from Linteg
I reported an Apple Security warning Report to Linteg. My Security of my personal information was at risk. After weeks of battling to get support, eventually they came to install a new rooter. I noticed my Internet was slow and reported it to my service provider Supersonic to find out Linteg connected my rooter to the wrong account. I am unable to get support from Linteg. This is a serious risk and totally unacceptable
Helpful (0)
Replies (4)0
Replies (4)
Linteg Fibre (Pty) Ltd's replyOfficial
07 Mar 2022, 07:54Good morning Beulah, we apologise for any inconvenience caused. Please can you email us your physical address and the account holders details to *** so that we can investigate what the issue could be and get it rectified immediately.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply07 Mar 2022, 07:54
Official
Good morning Beulah, we apologise for any inconvenience caused. Please can you email us your physical address and the account holders details to *** so that we can investigate what the issue could be and get it rectified immediately.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
BV
Beulah V's updateReviewer Update
09 Mar 2022, 16:21Our Consultant eventually late Saturday confirmed that the rooter was reconnected to the correct server. I'm not sharing my details publicly.
My concern is that for 9 days my rooter was connected to a test server.
I reported Saturday morning to our consultant, that the Google search I did on a simple query, reported back a 'high traffic' report from my IP address.
During the past 2 months I kept phoning and tried to get assistance regarding the Security Reports I was getting from my Apple Security Report.
Linteg promised that whenever the traffic gets higher than normal, they would take action.
This was the case after they installed the new rooter eventually.
In case any of my personal details got into the wrong hands, I hold Linteg fully responsible for this serious concern, that was dealt with careless without any customer service.
My concern is that for 9 days my rooter was connected to a test server.
I reported Saturday morning to our consultant, that the Google search I did on a simple query, reported back a 'high traffic' report from my IP address.
During the past 2 months I kept phoning and tried to get assistance regarding the Security Reports I was getting from my Apple Security Report.
Linteg promised that whenever the traffic gets higher than normal, they would take action.
This was the case after they installed the new rooter eventually.
In case any of my personal details got into the wrong hands, I hold Linteg fully responsible for this serious concern, that was dealt with careless without any customer service.
BV
Beulah V's update09 Mar 2022, 16:21
Reviewer Update
Our Consultant eventually late Saturday confirmed that the rooter was reconnected to the correct server. I'm not sharing my details publicly.
My concern is that for 9 days my rooter was connected to a test server.
I reported Saturday morning to our consultant, that the Google search I did on a simple query, reported back a 'high traffic' report from my IP address.
During the past 2 months I kept phoning and tried to get assistance regarding the Security Reports I was getting from my Apple Security Report.
Linteg promised that whenever the traffic gets higher than normal, they would take action.
This was the case after they installed the new rooter eventually.
In case any of my personal details got into the wrong hands, I hold Linteg fully responsible for this serious concern, that was dealt with careless without any customer service.
My concern is that for 9 days my rooter was connected to a test server.
I reported Saturday morning to our consultant, that the Google search I did on a simple query, reported back a 'high traffic' report from my IP address.
During the past 2 months I kept phoning and tried to get assistance regarding the Security Reports I was getting from my Apple Security Report.
Linteg promised that whenever the traffic gets higher than normal, they would take action.
This was the case after they installed the new rooter eventually.
In case any of my personal details got into the wrong hands, I hold Linteg fully responsible for this serious concern, that was dealt with careless without any customer service.
Linteg Fibre (Pty) Ltd's replyOfficial
10 Mar 2022, 11:22Good Morning Beulah,
I am terribly sorry for the delay in getting your issue resolved.
We were asking you to share your details via email so that we can get all your information accordingly and get your query rectified
I will escalate accordingly to management regarding your security related issue so that you can get some further clarity.
Kind regards,
The Linteg Team
I am terribly sorry for the delay in getting your issue resolved.
We were asking you to share your details via email so that we can get all your information accordingly and get your query rectified
I will escalate accordingly to management regarding your security related issue so that you can get some further clarity.
Kind regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply10 Mar 2022, 11:22
Official
Good Morning Beulah,
I am terribly sorry for the delay in getting your issue resolved.
We were asking you to share your details via email so that we can get all your information accordingly and get your query rectified
I will escalate accordingly to management regarding your security related issue so that you can get some further clarity.
Kind regards,
The Linteg Team
I am terribly sorry for the delay in getting your issue resolved.
We were asking you to share your details via email so that we can get all your information accordingly and get your query rectified
I will escalate accordingly to management regarding your security related issue so that you can get some further clarity.
Kind regards,
The Linteg Team
BV
Beulah V's updateReviewer Update
11 Mar 2022, 08:45Good Morning
These days I don't even know if my e-mails are safe.
Since the incident, my one e-mail box was locked due to someone trying to hack my account.
I keep Linteg 100% responsible.
I am on my way to have my laptop checked.
Someone was send a high volume of e-mails from my IP Address, and it wasn't me.
PLEASE URGENTLY ASSIST TO CHECK WHAT IS HAPPENING.
These days I don't even know if my e-mails are safe.
Since the incident, my one e-mail box was locked due to someone trying to hack my account.
I keep Linteg 100% responsible.
I am on my way to have my laptop checked.
Someone was send a high volume of e-mails from my IP Address, and it wasn't me.
PLEASE URGENTLY ASSIST TO CHECK WHAT IS HAPPENING.
BV
Beulah V's update11 Mar 2022, 08:45
Reviewer Update
Good Morning
These days I don't even know if my e-mails are safe.
Since the incident, my one e-mail box was locked due to someone trying to hack my account.
I keep Linteg 100% responsible.
I am on my way to have my laptop checked.
Someone was send a high volume of e-mails from my IP Address, and it wasn't me.
PLEASE URGENTLY ASSIST TO CHECK WHAT IS HAPPENING.
These days I don't even know if my e-mails are safe.
Since the incident, my one e-mail box was locked due to someone trying to hack my account.
I keep Linteg 100% responsible.
I am on my way to have my laptop checked.
Someone was send a high volume of e-mails from my IP Address, and it wasn't me.
PLEASE URGENTLY ASSIST TO CHECK WHAT IS HAPPENING.