Refiloe S

The most horrible 😡😡😠 service I have ever received in my life.

Fibre has been off from the beginning of May,sent a lot of emails,no response,tried to call I couldn't get through,tried everyday to get hold of them via emails,then they created only 1 ticket that was on the 17th May,the called and advised they will send a technician to come check what is happening,waited from the 17 no one came and no communication whatsoever.

Called on the 24th got hold of the guy by the name of Provident who promised he will get back to me before end of business after explaining everything,that I use this fibre for work purposes but he never called back,as I searched from their old emails received after installation, I managed to get the hold of a manager by the name of Tian,he responded very quickly to my requests but unfortunately he was under a different department ,he took his time to try and get me some help,went to the relevant department advised them of my request with my ticket number and contacts so that they can assist,they never called,he kept on asking if I got any response,I rep**** that they haven't got back to me as yet.

The following morning again I sent him an email as he was my last hope,then I received a call from Simphiwe who advised he will send out technicians the following day,but they came in the very same day on the 25th,checked the fibre and tried to reconnect it,they did, however there is a cable the needed to replace as they realized the one they initially installed was damaged,they promised to come today on the 26th

All this time I have been struggling and had to go to the office,spent money that I didn't have to travel to work,when I could work from home,made sure that I pay the fibre and bought all the tools for load shedding back up.

All I need is for Linteg to reimburse us,I can't pay for the fibre I didn't use,when I was not at fault ,it is month end already and will be expected to pay.They need to connect us for FREE for the entire month we didn't use it up to the day it was reconnected,they should have resolved this issue you immediately we made them aware.

Thanks Tian and Simphiwe for going out of your way,you are the best.I am extremely happy with your service.