GW
Gary W

1 reviews | Active since Nov 2020

06 Dec 2022, 12:20

Probably the worst Fibre company in South Africa

We recently had a lightning strike at our complex which they eventually fixed after a week-long outage. Now, the signal drops whenever there is load shedding i.e. three times a day (previously this was covered by a UPS) Been trying to contact them all week but, a) they don't answer their phone b) they don't respond to emails c) they leave you hanging on Whats app without a reply.

Seriously, I have had better service from government departments.

0
Replies (4)
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply06 Dec 2022, 16:25
Official
Good day Gary. Please provide us with your ticket number.

GW
Gary W's update07 Dec 2022, 07:18
Reviewer Update
[Ticket #54097]
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply07 Dec 2022, 08:21
Official
Good day Gary. We replaced the WiFi equipment that was damaged by the lighting , the UPS was also damaged and we are awaiting stock from the supplier to replace this. As you can imagine with Eskom and Load-shedding there is a Shortage of UPS and Inverters stock.
We have ordered the UPS and will install A.S.A.P.

GW
Gary W's update07 Dec 2022, 13:49
Reviewer Update
Thank you for your reply. I just wish you could have rep**** to my initial enquiry. That would have saved us both a lot of trouble.