Poor service with no sense of ethics

There is never a week that goes by without an outage by now we all know our power supply is not stable therefore pre-emptive measures should be in place. Every time there is a story with Linteg it means they are lying to their clients that they have back up batteries. How can u be out of coverage for 8hours when there is a power schedule in our area and it has been followed correctly. I am expected to pay for service not received having to make provisions costing more money in order for me to generate income so that I can pay them. This is absolute responsibility off and not taking it kindly