Poor service

No sense of urgency, customer service takes 6emails for them to respond, been trying to cancel, they haven't responded, when they do, you can clearly see it's just a respond because you have been on their necks, not a solution to your concerns.. They quick to send invoice and that it has been allocated to so and so but so and so, to respond it will need you to continually complain, Hence I decided to cancel and request my money back, because it's the 20th today.. And nothing has been said about my cancellation so I can look for a better service somewhere else.