POOR SERVICE!!!!!

Useless, my WIFI is off for more than 2 weeks no notification no communication from Linteg. When I logged it with the support team no one was aware of the issue I made them aware. I was told it's the outside cable and that it will be sorted as it was escalated to Fibre Gurus, it is still not sorted. I only had WIFI the 1st week of August. When I'm asking for refund I was told there is no refund because it's not their fault. PLEASE STAY AWAY FROM LINTEG FIBRE!!!!!!