Poor service

Firstly I would like to start by saying the service we are receiving in our area is down right pathetic. Since Saturday 29th April 2023 my wifi hasn't been working came right on Sunday morning. I called linteg on Tuesday morning as the wifi went of at 6am I then further explained the problem I experienced the weekend, the consultant insisted it wasn't off. Going forward I said it's not connected right now he said yes we are aware of the outage in your area and the technician will be there shortly and you should be up and running in an hour. Today Wednesday at 6 a.m the same repeated I waited for 8 a.m and called linteg. I spoke to a consultant by the name of Simon he rebooted and I was fine told all the others in the community to do as he instructed my wifi was up and running. Later today after loadshedding my router has been off and is showing orange lights I tried contacting linteg after numerous calls I finally got hold of someone by the name of Brian. I explained my problem to him and said he will send a technician and when come I should pay for damages as it sounds like I tampered with it. No I did not touch anything when I see any wrong I call linteg straight. I am not the only person in my area who is experiencing the same problem and this isn't the first time this happened. Why would I even tamper with something I need and use every day. The way your consultants approach clients aren't professional the way you speak can change the meaning of something. People are so quick to push the blame on something else. Fix the problem we are paying for services which we are not receiving. Ticket number. 83095. Thank you. Juraida Moosa.