PS
Phumzile S
1 reviews | Active since Mar 2009
13 Dec 2022, 23:05
Poor network connectivity in Cosmo and its getting worse by day
I feel like I'm giving away almost a thousand rand each month. Everyday there's an issue with connection. Please allow other service providers to help you guys cos it's so unfair to us to pay in full whereas there is no network DAILY!. I Have to buy additional data to connect. I have logged a call (which is not the first), ticket has been closed but still no internet in Cosmo city. please advise what the resolution is? Do we keep "donating" our hard earned cash or will you guys fix your infrastructure soon?
Helpful (0)
Replies (7)0
Replies (7)
Linteg Fibre (Pty) Ltd's replyOfficial
14 Dec 2022, 08:56Good day Phumzile
Please provide us with your ticket number
Please provide us with your ticket number
Linteg Fibre (Pty) Ltd's reply14 Dec 2022, 08:56
Official
Good day Phumzile
Please provide us with your ticket number
Please provide us with your ticket number
PS
Phumzile S's updateReviewer Update
14 Dec 2022, 10:05Ticket #56692, Ticket #56599 and others
PS
Phumzile S's update14 Dec 2022, 10:05
Reviewer Update
Ticket #56692, Ticket #56599 and others
PS
Phumzile S's updateReviewer Update
14 Dec 2022, 10:07I actually would like my contract to be cancelled with immediate effect since you gutys can't provide the service. Also a refund for the coming days would be nice seeing we can't deal with past connection failures.
PS
Phumzile S's update14 Dec 2022, 10:07
Reviewer Update
I actually would like my contract to be cancelled with immediate effect since you gutys can't provide the service. Also a refund for the coming days would be nice seeing we can't deal with past connection failures.
Linteg Fibre (Pty) Ltd's replyOfficial
14 Dec 2022, 11:23Good day
Please note that your area experienced cable theft in the Brentwood area which affected our clients. The municipality still hasn't replaced the ****** cable. This is a municipal issue. Once they replace their cable our services will be back up and running,
Sms's were sent to all clients with updates.
Please note that your area experienced cable theft in the Brentwood area which affected our clients. The municipality still hasn't replaced the ****** cable. This is a municipal issue. Once they replace their cable our services will be back up and running,
Sms's were sent to all clients with updates.
Linteg Fibre (Pty) Ltd's reply14 Dec 2022, 11:23
Official
Good day
Please note that your area experienced cable theft in the Brentwood area which affected our clients. The municipality still hasn't replaced the ****** cable. This is a municipal issue. Once they replace their cable our services will be back up and running,
Sms's were sent to all clients with updates.
Please note that your area experienced cable theft in the Brentwood area which affected our clients. The municipality still hasn't replaced the ****** cable. This is a municipal issue. Once they replace their cable our services will be back up and running,
Sms's were sent to all clients with updates.
PS
Phumzile S's updateReviewer Update
14 Dec 2022, 12:57So in the meantime we pay for 0 connectio and also buy additional data??? Is that the solution? If yes please cancel my contract and re-imburse the rest of the month. I'm honestly tired of paying for no service.
PS
Phumzile S's update14 Dec 2022, 12:57
Reviewer Update
So in the meantime we pay for 0 connectio and also buy additional data??? Is that the solution? If yes please cancel my contract and re-imburse the rest of the month. I'm honestly tired of paying for no service.
Linteg Fibre (Pty) Ltd's replyOfficial
14 Dec 2022, 13:16Your ISP cannot re imburse you for Cosmo's municipality issues.
Linteg Fibre (Pty) Ltd's reply14 Dec 2022, 13:16
Official
Your ISP cannot re imburse you for Cosmo's municipality issues.
PS
Phumzile S's updateReviewer Update
15 Dec 2022, 22:25So ISP can't re-imburse me and they also can't provide the internet? You still haven't answered as to what am I paying for then??? It's truly disappointing that you want us to pay for 0 connection. Again, kindly cancel and pro-rata my subscription please! I don't have money to give away.
PS
Phumzile S's update15 Dec 2022, 22:25
Reviewer Update
So ISP can't re-imburse me and they also can't provide the internet? You still haven't answered as to what am I paying for then??? It's truly disappointing that you want us to pay for 0 connection. Again, kindly cancel and pro-rata my subscription please! I don't have money to give away.