Poor customer communication

Linteg Fibre’s in house fibre service provider Fibre Skylink is very unprofessional and lacks serious communication.

There was a price increase of in June of R30 and I was still paying the old values.

On Tuesday I received an e-mail from Tian Botha stating my subscription fees remains unpaid.

Thinking I paid the full values I responded with my POP, and did not get a response.

Today they suspended my account because of R60, now I have to pay an additional R100 for reconnection.

With no communication or phone call to set the situation straight.

Was not like I was not paying.

Now it will take another day to reconnect.

This is seriously bad support and customer service.