POOR AND PATHETIC TELKOM SERVICE FROM FIBRE DEPARTMENT

I enquired on Facebook for telkom Fibre and telkom called me, we eventually started chatting on what's app to get set up and all. When everything was done I asked the agent what the due was it said that I will pay the next month which would be November 2024. Nov 2024 statement came and it was 0.00. DECEMBER 24 statement came and it was 0.00. At this point the internet connection was so so poor, when I called in I would hold for more than 15 to 30 min and it's not a toll free number, when I do get through a reference number is given and there is acknowledgement that the service is slow, reboot of device was done by one agent and one agent only. I'm paying for 60/30 line and it's not even reaching 10/8. When I wanted to cancel in December 24 and Jan 25 after holding on for forever then I get through to an agent then it's offline. Notes are made but Noone ever calls back for cancelation when online.

End Jan I get an account for R1358 due by 26 Jan. Not am I being billed over my budget and I budget for - +R690. This is ridiculous for Fibre myself and family could not even enjoy. My children needed this in November for school work. I had to run up my account to get out of network data. In addition the lawyers are now calling as the bill keeps going up up for this sorry excuse of Fibre and when I wanted to cancel I'm told that I can't cancel because I'm in arrears. The most frustrating thing is that telkom cant contact me but their lawyers can.

What I want to know is how do you keep charging a customer even if they are not paying? My account is +-R6000 and this Fibre is still on but AS POOR AND PATHETIC as it's always been.

In conclusion, I won't be paying for this Block telkom from my ID. I'm only willing to pay one month's installment, let me repeat 1 month only