FM
Fidelis M
1 reviews | Active since Oct 2015
07 Feb 2022, 10:19
Paying R 1999 per month for a 92mps fiber line. Day light *******
Hi am paying R1999 for a fiber line speed of 400mps up and 400mps down.
I did a speed test and i am only receiving 92mps up and 87 mps down.
I have tried my best to escalate this issue however senior management is now ignoring my calls and texts. It has now been 3 weeks and i have not been assisted at all.
How can a company charge a customer for a fiber line speed they are not receiving. This is *********. further more they are aware of the issue and they are ignoring me for three weeks straight. they are very unprofessional.
Helpful (0)
Replies (3)0
Replies (3)
Linteg Fibre (Pty) Ltd's replyOfficial
09 Feb 2022, 13:16Good afternoon Fidelis, we apologise sincerely for any inconvenience caused. I have followed up with support and they have advised that you have a faulty ONT device. We have ordered a new ONT that is capable of giving you your 200mbps line that you are paying for. We have just followed up and the supplier and they are still waiting for stock. As soon as they receive stock we will let you know so that we can set up a suitable date and time to swap the devices out. I’ve also spoken to your ISP and have asked them to credit you for the time that you’ve been using the internet and paying for a 200Mbps and not recovering the 200Mbps. They will invoice you for a 100Mbps line until stick arrived.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply09 Feb 2022, 13:16
Official
Good afternoon Fidelis, we apologise sincerely for any inconvenience caused. I have followed up with support and they have advised that you have a faulty ONT device. We have ordered a new ONT that is capable of giving you your 200mbps line that you are paying for. We have just followed up and the supplier and they are still waiting for stock. As soon as they receive stock we will let you know so that we can set up a suitable date and time to swap the devices out. I’ve also spoken to your ISP and have asked them to credit you for the time that you’ve been using the internet and paying for a 200Mbps and not recovering the 200Mbps. They will invoice you for a 100Mbps line until stick arrived.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
FM
Fidelis M's updateReviewer Update
25 Feb 2022, 10:16Hello,
My issues has still not be addressed.
I have sent countless messages to Britney and Robert and they are both ignoring my messages.
When will I be assisted and why is Linteg so unprofessional.
My issues has still not be addressed.
I have sent countless messages to Britney and Robert and they are both ignoring my messages.
When will I be assisted and why is Linteg so unprofessional.
FM
Fidelis M's update25 Feb 2022, 10:16
Reviewer Update
Hello,
My issues has still not be addressed.
I have sent countless messages to Britney and Robert and they are both ignoring my messages.
When will I be assisted and why is Linteg so unprofessional.
My issues has still not be addressed.
I have sent countless messages to Britney and Robert and they are both ignoring my messages.
When will I be assisted and why is Linteg so unprofessional.
Linteg Fibre (Pty) Ltd's replyOfficial
26 Feb 2022, 12:07Good afternoon Fidelis, We apologise for any inconvenience caused. Please note that a senior technician will be coming to your unit next week to find a solution to your issue.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply26 Feb 2022, 12:07
Official
Good afternoon Fidelis, We apologise for any inconvenience caused. Please note that a senior technician will be coming to your unit next week to find a solution to your issue.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team