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Paby M
1 reviews | Active since Jul 2016
07 Dec 2023, 07:30
Pathetic service ever
When you using this fibre just leave them, if your complex is subjected to using them move out or risk losing your job due to no connection, in the last two weeks of November at Goldfields Flats Linteg was offline for almost two weeks then they told us that according to their T’s and C’s we must pay a full amount irrespective of the interruption, once they were “back online “ trust me when I say we ONLY online for a few hrs of the day then in the afternoons we completely offline throughout the night and no one is informing us what is the issue or how long will it take. If you thought Eskom was bad and you bought UPS and invertors then Linteg is worse.
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Replies (1)Linteg Fibre (Pty) Ltd's replyOfficial
11 Dec 2023, 14:36Good day, I do apologize for the experience you have had during the downtime in you area. Sometimes the brakes in the Fibre is not caused by ourselves but outside sources. It does take long on occasion to make repairs. However , your subscription is still due to the ISP as the Internet runs on various Network providers before you are able to use the internet. It is not that the ISP is out to get you and your money. This is not the case. Because the fibre is so fragile [it is glass] there are various factors which come into play when the service goes down.
Regards
Linteg Support
Regards
Linteg Support
Linteg Fibre (Pty) Ltd's reply11 Dec 2023, 14:36
Official
Good day, I do apologize for the experience you have had during the downtime in you area. Sometimes the brakes in the Fibre is not caused by ourselves but outside sources. It does take long on occasion to make repairs. However , your subscription is still due to the ISP as the Internet runs on various Network providers before you are able to use the internet. It is not that the ISP is out to get you and your money. This is not the case. Because the fibre is so fragile [it is glass] there are various factors which come into play when the service goes down.
Regards
Linteg Support
Regards
Linteg Support
