LR
Lee R
1 reviews | Active since Apr 2021
20 Dec 2021, 11:17
part-time ISP
Terrible service.... upgraded my network speeds which still hasn't been upgraded an it's two weeks later however pro-rata payment had to be made for a service I'm not getting please explain
Helpful (0)
Replies (10)0
Replies (10)
Linteg Fibre (Pty) Ltd's replyOfficial
21 Dec 2021, 06:49Good day Jarrod, we apologise for the experience that you have had thus far. Please note that Linteg would like to come and swap out the equipment within your unit due to when we took over the network from the previous provider they didn't give us access the router so therefore we can't conduct the upgrade. Therefore we would like to swap out the SFP and not your router so that we can action the upgrade for you. We will be in contact to arrange for a technician to come out to you.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply21 Dec 2021, 06:49
Official
Good day Jarrod, we apologise for the experience that you have had thus far. Please note that Linteg would like to come and swap out the equipment within your unit due to when we took over the network from the previous provider they didn't give us access the router so therefore we can't conduct the upgrade. Therefore we would like to swap out the SFP and not your router so that we can action the upgrade for you. We will be in contact to arrange for a technician to come out to you.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
LR
Lee R's updateReviewer Update
23 Dec 2021, 08:05This will be the third week and no one has contacted me to arrange for installation I guess this will only be resolved next year. paid for an upgraded network yet still been on the same speed as I was before "trying" to upgrade. should consider opening a coffee shop instead of tech and networks is definitely not your forte. Linteg staff is clueless.
LR
Lee R's update23 Dec 2021, 08:05
Reviewer Update
This will be the third week and no one has contacted me to arrange for installation I guess this will only be resolved next year. paid for an upgraded network yet still been on the same speed as I was before "trying" to upgrade. should consider opening a coffee shop instead of tech and networks is definitely not your forte. Linteg staff is clueless.
LR
Lee R's updateReviewer Update
23 Dec 2021, 08:07the sad part about your customer service is that you don't consider refunding me for the additional amount I had to pay for the upgrade. management of this company is terrible.
LR
Lee R's update23 Dec 2021, 08:07
Reviewer Update
the sad part about your customer service is that you don't consider refunding me for the additional amount I had to pay for the upgrade. management of this company is terrible.
Linteg Fibre (Pty) Ltd's replyOfficial
23 Dec 2021, 09:07Good Morning Jarrod, we are terribly sorry for this miscommunication. Please note that our technician will be at your unit later this afternoon as discussed telephonically to ensure that the upgrade request gets completed. We will also escalate the matter to the executives regarding the monies that have been paid for the upgrade.
Once again we apologise for the experience you have encountered and will ensure that we change that.
Kind Regards,
The Linteg Team
Once again we apologise for the experience you have encountered and will ensure that we change that.
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply23 Dec 2021, 09:07
Official
Good Morning Jarrod, we are terribly sorry for this miscommunication. Please note that our technician will be at your unit later this afternoon as discussed telephonically to ensure that the upgrade request gets completed. We will also escalate the matter to the executives regarding the monies that have been paid for the upgrade.
Once again we apologise for the experience you have encountered and will ensure that we change that.
Kind Regards,
The Linteg Team
Once again we apologise for the experience you have encountered and will ensure that we change that.
Kind Regards,
The Linteg Team
LR
Lee R's updateReviewer Update
24 Dec 2021, 13:46Still not resolved... 7 days till the new year. whats the chances of this being resolved before then...
LR
Lee R's update24 Dec 2021, 13:46
Reviewer Update
Still not resolved... 7 days till the new year. whats the chances of this being resolved before then...
LR
Lee R's updateReviewer Update
24 Dec 2021, 13:47no internet at all now since 5.30pm
LR
Lee R's update24 Dec 2021, 13:47
Reviewer Update
no internet at all now since 5.30pm
Linteg Fibre (Pty) Ltd's replyOfficial
03 Jan 2022, 08:11Good Morning Jarrod, Please note that the team came out to your residence as promised and the installer confirmed that all was up and running. Please confirm this is the case?
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply03 Jan 2022, 08:11
Official
Good Morning Jarrod, Please note that the team came out to your residence as promised and the installer confirmed that all was up and running. Please confirm this is the case?
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
LR
Lee R's updateReviewer Update
03 Jan 2022, 08:16Good day,
this is a lie. the tech left saying that there no connection. I have not had internet access for two weeks. Please resolve this today. Linteg service is terrible. I see all customers are unhappy with the service. Linteg should hand over to fibre provider that knows what they doing. Linteg has no clue what they doing.
this is a lie. the tech left saying that there no connection. I have not had internet access for two weeks. Please resolve this today. Linteg service is terrible. I see all customers are unhappy with the service. Linteg should hand over to fibre provider that knows what they doing. Linteg has no clue what they doing.
LR
Lee R's update03 Jan 2022, 08:16
Reviewer Update
Good day,
this is a lie. the tech left saying that there no connection. I have not had internet access for two weeks. Please resolve this today. Linteg service is terrible. I see all customers are unhappy with the service. Linteg should hand over to fibre provider that knows what they doing. Linteg has no clue what they doing.
this is a lie. the tech left saying that there no connection. I have not had internet access for two weeks. Please resolve this today. Linteg service is terrible. I see all customers are unhappy with the service. Linteg should hand over to fibre provider that knows what they doing. Linteg has no clue what they doing.
LR
Lee R's updateReviewer Update
03 Jan 2022, 08:18im sure you are well aware that this has not been sorted. i will be writing a review here daily until it has been resolved
LR
Lee R's update03 Jan 2022, 08:18
Reviewer Update
im sure you are well aware that this has not been sorted. i will be writing a review here daily until it has been resolved
Linteg Fibre (Pty) Ltd's replyOfficial
03 Jan 2022, 11:12Please note that we apologise for this and appreciate your patience with us. The core engineer will be coming out himself tomorrow afternoon to ensure that your request gets completed and all is rectified before he leaves your residence.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply03 Jan 2022, 11:12
Official
Please note that we apologise for this and appreciate your patience with us. The core engineer will be coming out himself tomorrow afternoon to ensure that your request gets completed and all is rectified before he leaves your residence.
Kind Regards,
The Linteg Team
Kind Regards,
The Linteg Team