no internet access for 6 days

On Wednesday,18 October I lost internet access and I called them the following day.I was told a technician is going to come and check. I was not home when I was advised they came to check as I had to move to a different location to connect as I use the wifi for work purposes.I was told the technician went to my place and the fault is outside,so they are gonna send maintenance to check.I waited and today is Monday,I still have no internet access.Their customer service consultants are so rude,especially the one by the name of Derbie. I decided to call them this morning and they told me a different story altogether saying my account is suspended because of non payment.I paid on the 2nd of this month and they confirmed right away that they can see the payment, but still no reactivation of my account. I am so disappointed in them ,and they do not care about their customers. As soon as my six months end i am cancelling it as they do not take their customers serious.