1 reviews | Active since Dec 2018
No Fibre LINTEG
Linteg Fibre is very unprofessional and have poor communication skills. Their fibre is down half the month yet they will bill you for a full month supply of fibre/wifi. Their support team from their call centre is inundated with calls and therefore lacks the panache to assist its clients and sound rather as if they have been coached to give a robotic answer that you could have received from an pre-recorded answering machine. There is no way to escalate calls or any visibility in terms of operations and turnaround time. As I write this review, I haven't had fibre since last Thursday till today and we have only recieved one sms yet I have been billed for the full month and have not received any communication on when operations would resume. This is a really bad service and I want to warn anyone that wants to join Linteg to really reconsider.
Communication was sent out to customers, the first sms being on 01 June which read as follows;
''Dear Valued Customer
Currently Access is being denied to our equipment by the community Security as they have not received payment from the department of education.
We are working on resolving this issue ASAP.
We apologize for the inconvenience.
Linteg Fibre Support''
The last sms was sent today and read as follows;
''Dear valued customer
We are aware of the outage in the area, it is due to power failure where our POP is located. The teams are working on getting services up. We will continue to share updates on the progress.
We apologize for the inconvenince.
Regards
Linteg Fibre Support''
Please note, a technician was on site on the 10th of June and we are still being denied access to our POP.
Communication was sent out to customers, the first sms being on 01 June which read as follows;
''Dear Valued Customer
Currently Access is being denied to our equipment by the community Security as they have not received payment from the department of education.
We are working on resolving this issue ASAP.
We apologize for the inconvenience.
Linteg Fibre Support''
The last sms was sent today and read as follows;
''Dear valued customer
We are aware of the outage in the area, it is due to power failure where our POP is located. The teams are working on getting services up. We will continue to share updates on the progress.
We apologize for the inconvenince.
Regards
Linteg Fibre Support''
Please note, a technician was on site on the 10th of June and we are still being denied access to our POP.