No Fiber connection for almost a week.

Worse service provider ever! We have been without Fiber connection in Kempton Park, from Sunday, 3rd September 2023. No updates provided, not resolution time, call center support useless. We are basically paying for no service. We experience additional costs, having to buy data and airtime or drive to work cos we can't work from home because of this issue. They have no compassion for their customers but are happy to continue to bill us, in full I must add.