No Data

We have had no wifi since Saturday the 17th and the last communication we have received was on Sunday the 18th about a power related issue at the head end. There has not been any communication to date since the SMS and when you call the support help centre, the staff is not sure if what is going on and have said that they have not received communication in this regards. I have been topping up daily on my personal data as I work from home however I need to know if Fibre Ninja will be reimbursing me for the days when we have had no fibre as this is ridiculous. On average Linteg if off 10-15 days a month yet we are billed for the full month in advance.