MK
Meriam K
1 reviews | Active since May 2017
03 Jul 2023, 12:17
Linteg Skyline WiFi
This is the most useless fibre, too many stories and WiFi is offline most of the time. Their accounts department very useless, you pay on time and they do not update...then disconnects without checking their account. There's no week that will pass without it being offline for at least 24hrs in that week. Some other time it does off for days.
Helpful (0)
Replies (1)0
Replies (1)MK
Meriam K's updateReviewer Update
03 Jul 2023, 14:44I have never missed a payment, in all suspensions is your fault suspending without verifying money received. I usually pay on the 25th, in this case I paid on the 23rd of June. I have never changed reference number when I make payment, I registered it on my cellphone banking so I just pay each month. I emailed Tian who never bothered in responding but got an automated email saying my services are suspended due to non payment with the below as the subject line 'Order Suspension - ORD***5'.
I then responded back with proof of payment to that email copying Tian and the accounts email address. No one bothered to respond again until I made a call. The lady who assisted me said it would reconnect after 2hrs which I told her it's unacceptable as I paid. This is draining as I am encountering issues with you. Very poor service 😔
I then responded back with proof of payment to that email copying Tian and the accounts email address. No one bothered to respond again until I made a call. The lady who assisted me said it would reconnect after 2hrs which I told her it's unacceptable as I paid. This is draining as I am encountering issues with you. Very poor service 😔
MK
Meriam K's update03 Jul 2023, 14:44
Reviewer Update
I have never missed a payment, in all suspensions is your fault suspending without verifying money received. I usually pay on the 25th, in this case I paid on the 23rd of June. I have never changed reference number when I make payment, I registered it on my cellphone banking so I just pay each month. I emailed Tian who never bothered in responding but got an automated email saying my services are suspended due to non payment with the below as the subject line 'Order Suspension - ORD***5'.
I then responded back with proof of payment to that email copying Tian and the accounts email address. No one bothered to respond again until I made a call. The lady who assisted me said it would reconnect after 2hrs which I told her it's unacceptable as I paid. This is draining as I am encountering issues with you. Very poor service 😔
I then responded back with proof of payment to that email copying Tian and the accounts email address. No one bothered to respond again until I made a call. The lady who assisted me said it would reconnect after 2hrs which I told her it's unacceptable as I paid. This is draining as I am encountering issues with you. Very poor service 😔