Linteg - Horrible Service

I am so frustrated and utterly dissatisfied with the service from Linteg Fibre. I lost connection on Friday the 25th of November after loadshedding at 6pm in my complex. I sent an email first thing on Saturday morning the 26th and I got a response with a ticket number as well as a whatsapp message saying they are putting me through to Alyssa Holbeck and that was the end of it, noone got back to me. Last week the whole week I've been calling and got transferred from pillar to post with no assistance and feedback, I first spoke to Simon then Dylan who told me that he's dispatched a technician but couldn't tell me when it's booked for and this was last week Friday, I also spoke to McKailah and I was told Nqobile will call me back but never did and when i kept calling i was told he or she is busy and today i called again and spoke to Providence who checked and advised that a technician will come out today, a technician contacted me via whatsapp to ask if my Wifi is now working and i said no, he told me he cannot come because he's waiting for a car. I am beyond annoyed with this service, almost two weeks with no help whatsoever. Tomorrow marks 12 days with no connection or any assistance. Sign up with Linteg Fibre at your own risk, you'll be left helpless just like I am now. It has been such a struggle to work at home and I paid for November and December. There's no hope, I don't even know what to do anymore.