CS
Candice S
1 reviews | Active since Oct 2012
12 Dec 2021, 17:07
Linteg Fibre/NewCo Fibre
Very disappointing, been two days with line up and down. NewCo fibre technician apparently gets dispatched but problem doesn't get solved and we are not given any feedback since 11am 12 December when we are told the the line will be down for approximately one hour it is now 5pm and line is still down. We were simply just told at 4pm there is a part which had failed and will be brought tomorrow morning after already being down two days. The client is now being inconvenienced for even longer. The after service is really not reliable at all.
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Replies (2)
Linteg Fibre (Pty) Ltd's replyOfficial
13 Dec 2021, 11:03Good morning Candice, we apologise for any inconvenience caused. Please note that the issue within your complex was a switch that became faulty and we unfortunately we were only able to get a replacement switch this morning from our supplier so that we could swap out the equipment and restore the services. The restoration has been completed and you should be able to connect to your WIFI now.
Once again we apologise and look forward to changing your experience.
Kind Regards,
The Linteg Team
Once again we apologise and look forward to changing your experience.
Kind Regards,
The Linteg Team
Linteg Fibre (Pty) Ltd's reply13 Dec 2021, 11:03
Official
Good morning Candice, we apologise for any inconvenience caused. Please note that the issue within your complex was a switch that became faulty and we unfortunately we were only able to get a replacement switch this morning from our supplier so that we could swap out the equipment and restore the services. The restoration has been completed and you should be able to connect to your WIFI now.
Once again we apologise and look forward to changing your experience.
Kind Regards,
The Linteg Team
Once again we apologise and look forward to changing your experience.
Kind Regards,
The Linteg Team
CS
Candice S's updateReviewer Update
14 Dec 2021, 20:52The struggle continues I don't know how Linteg is still around. You guys have been dealing with this problem since Saturday and today at 20:12pm you inform us of another problem with the core device. So my question is was a proper check done initially? You don't give us any SOP and no turnaround time this is so unacceptable.
CS
Candice S's update14 Dec 2021, 20:52
Reviewer Update
The struggle continues I don't know how Linteg is still around. You guys have been dealing with this problem since Saturday and today at 20:12pm you inform us of another problem with the core device. So my question is was a proper check done initially? You don't give us any SOP and no turnaround time this is so unacceptable.