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Elizabeth D

1 reviews | Active since Jan 2022

25 Jan 2022, 15:42

Linteg fibre - Total waste of time and money!

We have had Linteg as a fibre supplier since September 2021 (4 months) and have just put in our cancellation... This should already tell you how SHOCKING their service is!

The sign up and activation of the line was smooth sailing and painless, I'm sure this is ONLY because we mostly dealt with NewCo Fibre and not Linteg (this is the ONLY reason for the 1 star review) everything else was a total headache. They blocked MULTIPLE websites and apps on our line with NO communication to us. I work from home so this was a huge worry for me, they took a month to follow up on this ticket and resolve it, this was only after they blamed the app for the issue even though it worked on my cell phone hotspot. Our speeds have been disgusting to say the least. We pay for a 100mb line and never get anything above 60mb, often we have speeds of 1 - 5mb. Logged a ticket for this as well and they didn't even bother to respond never mind look into the issue.

I am convinced they ONLY reason Linteg is still even in business is because they are the only fibre suppliers for complexes, with this level of service delivery they should be glad they have those contracts...

I suggest staying FAR away from these people and look into other wireless solutions (Eg. LTE)

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Replies (3)
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply26 Jan 2022, 00:54
Official
Good evening Elizabeth,  we truly apologise for the service that you have received thus far and we would like you to afford us the opportunity to rectify the situation. We have escalated the matter to the executives team and the necessary actions will take place. Please note that management will be making contact with you first thing tomorrow morning to investigate further. 

Once again we apologise for any inconvenience caused and want to remedy the situation. 

Kind Regards, 
The Linteg Team
ED
Elizabeth D's update27 Jan 2022, 08:07
Reviewer Update
Hi Linteg Team.

I didn't receive any calls yesterday.
Thanks for proving my point about you not keeping up communication.
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply27 Jan 2022, 11:16
Official
Good morning Elizabeth, tried to give you a call this morning to get your issue rectified unfortunately to no avail. I have left a voice message as well. Please kindly email me the details of the account holder to *** so that we can assist you immediately. 

Kind Regards, 
The Linteg team