NM
Nomsa M

1 reviews | Active since Jan 2023

16 Jan 2023, 16:49

Linteg Fibre service

I have an account with Linteg, I pay it monthly, it is upto date. But their service is super ****py, my internet works atleast 8 days in a month, recently my internet has a downtime from 13:06 to 18:30ish everyday without fail. whenever I call the call center they tell me to remove mounted devices from the wall to find Mac addresses etc. then they'll say they'll send a technician, the tech guy doesn't come, until several follow up calls from me, those calls are also very frustrating because they will hang up on you a couple of times. Linteg service is HORRIBLE, the worst ever!! I am closing this account at the end of this. I will never recommend them to anyone! they are so unprofessional. I end up having to leave the house and go sit at Wimpy and continue my work from there.

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Replies (3)
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply17 Jan 2023, 11:37
Official
Good day Nomsa. 

All payments are made to your Internet Service Provider, Linteg is an Fibre Network Operator (We provide the infrastructure)
Please note that your area is currently experiencing severe vandalism. Our cables are being dug up in the process. A maintenance team is on site repairing the damages again. 
We apologise for the inconvenience caused. 
NM
Nomsa M's update17 Jan 2023, 13:24
Reviewer Update
Thank you so much for your response, but everyday from 13:06 I experience downtime, right now at this very moment I have no internet, I have various ticket numbers but here is my most recent one #63563, your contact centre agent Lesego can corroborate my claims. I am working from home today, but because my internet is down I am connected to mobile hotspot.
Please look into this for me, I believe Linteg Fibre has my contact details should your maintenance team need to get hold of me.
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply17 Jan 2023, 14:22
Official
Ticket #63563 was opened 20hrs ago. Turnaround time for maintenance is 48hrs. 
I've escalated to Lesego who then called the maintenance manager directly and asked her to try and send a team today. 
I will be calling you on a number ending 6673 to keep you updated