Linteg Fibre poor service

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I have been without WiFi since the 30th of March despite reporting the issue to Linteg multiple times. Each time I contacted them, I was told that everything appears to be working on their side, yet all my devices clearly show “no internet connection.”

I was given troubleshooting steps and advised that if they didn’t work, the router would be replaced. Unfortunately, the steps did not resolve the issue, and no replacement has been arranged. It has now been two weeks without internet, even though I have already paid for the service.

I have called repeatedly throughout the week with no resolution. To make matters worse, I was assisted by a representative named Miranda, who was dismissive and unhelpful. My concerns were not taken seriously, which is extremely frustrating given the length of time I’ve been without service.

It is unacceptable to pay for a service that is not being delivered, and even more disappointing to receive poor customer support on top of it. I expect this issue to be resolved urgently