Linteg fibre ninja issue

I've been having an Issue since ive joined Linteg fibre ninja in May of 2022 with my line dropping all the time, been in contact with technical support who was rather great at trying to assist with the issue and still nothing. I sent another email to linteg 2 weeks ago about the same issue just days after the technician was here and I got told by Brian the perhaps I should upgrade my package. what does my line dropping all the time have to do with upgrading my package how will this solve the problem i'm having, it will only mean more money spent on something I cant enjoy. It would be great to get some feedback from Linteg.