Kudos to Pitso

Good day Wayne. My name is Dakalo Tshivhase, I have been in your network since 2022. I would say I haven’t had much of hardware issues but my relationship with ISP Cool Ideas had to come to an end. The transition from Cool Ideas to NewCo fibre was rather disappointing to say the least. I work remotely so internet connection is essential for my deliverables. I emphasized this more than once to NewCo but I still got disconnected, for 4 days. To say I was frustrated and disappointment will be putting it Mildly. I was worse than that, I had to cancel meetings that were booked early in advance. But enough about the Grim. Today I just want ti appreciate the service I received from Pitso, He just gave me hope that customer relation still exists. We are too quick to go online and write review about negative service but forget to acknowledge dedicated people like Pitso. My Internet was activated today but I was still not connected, he assured me he will do everything on his power to get me connected and he did. He went out of his way to even find out about my account and invoice which he really didn’t have to. From the moment he picked the call until he hanged up he was very professional and reassuring. I just wanted you to know that as much as I was frustrated the past 4 days, its people like Pitso that reminds us that UBUNTU exists, there was also Adam from NewCo who’s worth a mention.