Just care a little bit more for your clients

I tried to sign up with Linteg fibre on the 2nd of May 2024. I was moving into a new building and they are the approved fibre company for this particular building. I called the number on the connection box in the apartment and it didn’t work, I then googled their number and that number was also not going through, I even filled up an online request to be called back still to no avail.I then decided to try a different company and it was such a breeze to sign up with them, no hassle's no fuss they were even able to send me an invoice same day since I needed it for work. But unfortunately they had to cancel my subscription because they are not approved for my building. So I had to go back to Linteg and struggle all over again to get hold of them and eventually I got hold of them the following week. When I spoke to the agent they told me their phones do that during busy month end periods. Eventually they signed me up and sent a technician to come set me up. They couldn’t give me an invoice because I had to be activated with the ISP first, then the ISP couldn’t do that until after a week of being connected. I was not gonna write a review because I hate giving bad reviews but on the 28th, I get an sms from Linteg that there’s an emergency maintenance happening immediately and I might have connection issues, this is all happening in the middle of a work day and I’m in the middle of training, this was a group training, I’m so behind on my training and I’m frustrated beyond measure. And on top of that every time I call linteg the agents sound so bothered that you called the attitude on the phone stinks. Please improved this we pay a lot of money for these services and the treatment we get is beyond bad.