AJ
Adrian J

1 reviews | Active since Dec 2013

30 Mar 2022, 08:04

Had to relocate due to bad Internet

Recently started using Linteg's services as they took over the fiber network from another fiber company at Protea Estate. The customer service received is very good especially from Giles the MD however in terms of actually fixing the issue this is where Linteg falls extremely short. I have been speaking to Giles and his team on and off since December regarding speed issues on my line and the internet continuously dropping throughout the day. When issues are raised they would fix it and it would work for a day and then stop working. With everyone working from home these days this issue is a real inconvenience and has resulted in me terminating my lease agreement early in order to move somewhere that has a better internet connection. I was paying R999.00 a month for practically having no internet in the evenings and a very slow connection in the day. As stated Giles is amazing at getting his people to look into your issue timeously however their execution of fixing the problem is where they really fall short.

0
Replies (0)