Fleurhof

Since late 2023 we have been subjected to a poor service from Linteg Fibre & BeBroadband in Fleurhof. The internet outage keeps going off several times a week and most of the downtime takes half a day or 24 hours before it get's fixed/restored! We are basically paying for a service that is not working every month and it does not look like it will get resolved any time soon!

I have made calls and emailed Linteg Fibre & BeBroadband and I was told this outage is due to DFA. When I ask for credit note OR increase of bandwidth to compensate the downtime I was told it will not be possible and I must check my contract.

When login tickets during downtimes, with no doubt I get these bellow autogenerated Feedbacks: ___________________________________________________________________________________ Re: [Ticket #131005] Fibre Downtime Ian Strauss *** via lintegfibre.com

Good day Tshepo M,

Unfortunately there is no credits or compensation for this down time. Kindly read through the terms and conditions that better explain what happens in situations like this.

Thank you. Sent by Linteg Fibre using Aluxium. ___________________________________________________________________________________ Re: [Ticket #138434] Dear valued customer

Please note that our 3rd party backhaul Service provider (DFA) technicians are working on getting services restored, We have escalated the matter and waiting for feedback from DFA.

We apologize for the inconvenience caused.

Regards Linteg Fibre Support ___________________________________________________________________________________ Re: [Ticket #135262] Dear valued customer

We are aware of the outage in the area, we are evaluating / assessing the issue. Updates will follow.

We apologize for the inconvenience.

Regards Linteg Fibre Support ___________________________________________________________________________________