Fine tuning the signup process

Happy with the wifi speed and have not had any issues surfing or streaming. However I had a few challenges during installation stages where I had to cancel one service provider to go with the other one

I would want to suggest you thoroughly look at the sign up stage as there is no communication done with new customers. For the two service providers I signed up with , none gave me a call and had to follow up inorder to get the process started and also follow up on Installation.

Also iron out on delivery of routers. A number of your competitors send a router way in Advance prior to Installation / A router is brought with at installation. I understand it is a coalition of different service providers but I am sure each service provider should be able to understand most internet users these days work from home and when one moves into a new apartment as in the case where one is not able to move with their existing service provider due to territorial restrictions, a sense of urgency in installation will go a long way in building confidence as it has positive psychological benefits towards trusting the service.

Businesses thrive on referral and positive feedback and one should be able to confidently refer a service provider without a disclaimer

These below are the list of the things I believe could be improved on 1. Communicate with new signups as soon as one receives a sales Lead 2. Call and prepare trader on the sign up process and the ETA so that they are aware of the waiting period and inquire if there are any special needs 3. Delivery of router in time 4. A cosmetic and presentation check on equipment as most devices are recycled . It does not look Good for new Customer to receive a new router or product with a name of tag or sticker showing it was definitely uplifted from Paul and handed to John as was in the condition it left there 5. It is not a good look to speed up the process after customer complains as it gives an impression someone was sitting on the request and there is ability to assist in the best time possible

Overally I believe there is room for growth