AD
Adam D

1 reviews | Active since Aug 2018

21 Oct 2021, 00:45

False line speed packages and non existent customer service

Im tired of logging the same issue every month as I've now had enough of such substandard service and not getting what i'm paying for its unacceptable.

I pay diligently for a 50Mbps line up and down but various speed tests show I'm barely getting a 1/4 of that speed and I refuse to accept this any longer it's **************** what you charge for what you provide.

They have an agreement with the estate agent which stops us from using any other supplier so I'm stuck with the worst ISP possible.

To add insult to injury they increased prices recently and stated for 3 Months they would be doubling line speeds but ironically they've more than halved them so I don't know what they're business practices are but it's questionable at best and frankly *****.

If you expect to get anything close to what you pay for think again. I wouldn't recommend Linteg or BeBroadband to anyone and I hope someone reads this because I'm not shy to report this to ICASA since youre taking my money and not giving me what I contractually signed up for.

0
Replies (1)
Linteg Fibre (Pty) Ltd
Linteg Fibre (Pty) Ltd's reply21 Oct 2021, 17:59
Official
Good afternoon Adam, I truly apologies for the experience that you have received thus far this is not the standard that we strive for at all. Please note that I have escalated your issue to the executive team to look into and get resolved immediately. 

Kind Regards, 
The Linteg Team