EXTREMELY DISSAPOINTED WITH LINTEGFIBRE - CANCELLING MY CONTRACT

I am beyond frustrated with the service I've received from LINTEGFIBRE. My fiber has been down for two days, and despite having a fully paid account, I still haven’t received proper assistance. When I finally got through to the technical team today, I was referred to someone named Clint, who attempted to help online but ultimately said I’d have to wait another 48 hours for a technician to come out—on Monday! This is completely unacceptable when I rely on the internet to work from home.

On top of that, the technical team has been incredibly rude and unprofessional. They’ve even hung up on me during calls and expect me to rearrange my schedule to fit theirs, with no regard for the inconvenience they’re causing.

To make matters worse, the accounts team can’t do anything about the technical team’s actions. It’s incredibly frustrating to deal with people who remain anonymous—just first names, no last names—yet they have all my personal details. It feels like they’re hiding behind their screens with no accountability.

The overall efficiency and response rate of this company are shockingly poor. I’ve had enough and am cancelling my fiber contract. I can’t continue to deal with a service provider that treats its customers this way. I wouldn’t recommend LINTEGFIBRE to anyone.