TS
Tshepang S
1 reviews | Active since Dec 2022
17 Dec 2022, 15:19
Disgusting Service
The fibre is always down. My internet has been down since 19:30 on the 16 December 2022 and call centre not assisting. I am told to wait for technician to call me. It is almost 24 hours later , still waiting for that assigned technician. Poor service indeed!!!
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Replies (2)0
Replies (2)
Linteg Fibre (Pty) Ltd's replyOfficial
18 Dec 2022, 18:04Good day Tshepang
Please note that turnaround time is 1-2 business working days. A maintenance team will be in contact with you.
Please note that turnaround time is 1-2 business working days. A maintenance team will be in contact with you.
Linteg Fibre (Pty) Ltd's reply18 Dec 2022, 18:04
Official
Good day Tshepang
Please note that turnaround time is 1-2 business working days. A maintenance team will be in contact with you.
Please note that turnaround time is 1-2 business working days. A maintenance team will be in contact with you.
TS
Tshepang S's updateReviewer Update
19 Dec 2022, 14:20Good afternoon,
It is the fourth day with no service which by the way, I have already paid for. Will I be reimbursed for the 4 days that the service was not rendered for? This is a violation of contractual obligation from you as a service provider. The other issue is the deafening silence from your call centre. No one is calling to give us as clients an update or status of our queries. We are treated as beggars of the service as if we are not paying for it. This is not a social grant where we can be exploited by you service providers.
NB: In a month, there is at least 6 days outages of your service. You have become like Eskom running on "load-shedding" daily on your network. You are also on stage 6 of your network service.
It is the fourth day with no service which by the way, I have already paid for. Will I be reimbursed for the 4 days that the service was not rendered for? This is a violation of contractual obligation from you as a service provider. The other issue is the deafening silence from your call centre. No one is calling to give us as clients an update or status of our queries. We are treated as beggars of the service as if we are not paying for it. This is not a social grant where we can be exploited by you service providers.
NB: In a month, there is at least 6 days outages of your service. You have become like Eskom running on "load-shedding" daily on your network. You are also on stage 6 of your network service.
TS
Tshepang S's update19 Dec 2022, 14:20
Reviewer Update
Good afternoon,
It is the fourth day with no service which by the way, I have already paid for. Will I be reimbursed for the 4 days that the service was not rendered for? This is a violation of contractual obligation from you as a service provider. The other issue is the deafening silence from your call centre. No one is calling to give us as clients an update or status of our queries. We are treated as beggars of the service as if we are not paying for it. This is not a social grant where we can be exploited by you service providers.
NB: In a month, there is at least 6 days outages of your service. You have become like Eskom running on "load-shedding" daily on your network. You are also on stage 6 of your network service.
It is the fourth day with no service which by the way, I have already paid for. Will I be reimbursed for the 4 days that the service was not rendered for? This is a violation of contractual obligation from you as a service provider. The other issue is the deafening silence from your call centre. No one is calling to give us as clients an update or status of our queries. We are treated as beggars of the service as if we are not paying for it. This is not a social grant where we can be exploited by you service providers.
NB: In a month, there is at least 6 days outages of your service. You have become like Eskom running on "load-shedding" daily on your network. You are also on stage 6 of your network service.